This course is designed to enhance the knowledge, skills and attitude of housekeeping staff in housekeeping services, preparing guest’s rooms, providing valet/butler service, laundering linen and guest’s clothes, cleaning premises and equipment in accordance with industry standards. It covers the basic, core and common competencies in HOUSEKEEPING NC II.


PROVIDE HOUSEKEEPING SERVICES to GUESTS

This module covers the knowledge, skills and attitude in providing general housekeeping services to guest.

CLEAN AND PREPARE ROOMS FOR INCOMING GUESTS

This module deals with the knowledge and skills required in cleaning and preparing room for incoming guests according to industry standards.

PROVIDE VALET/BUTLER SERVICE

This module covers the basic knowledge, skills and attitude required for valet/butler service providers in a commercial accommodation establishment.  Experienced staff members with sound organization and   interpersonal skills generally undertake this role.

LAUNDRY LINEN AND GUEST CLOTHES

This module covers basic knowledge, skills and attitudes required in washing and ironing clothes and linen. It includes checking and sorting; removing stains; preparing washing equipment and supplies, laundry process and maintenance of laundry area and equipment.

CLEAN PUBLIC AREAS, FACILITIES AND EQUIPMENT

This module covers the knowledge, skills and attitudes required in cleaning public areas, facilities and  equipment  of an accommodation industry. It includes selection and set-up of equipment and materials;cleaning of both wet and dry areas; and maintenance of cleaning equipment and materials.

DEAL WITH/ HANDLE INTOXICATED GUESTS

This module covers basic knowledge, skills and attitudes in handling or dealing with intoxicated guests  at the workplace. It includes the knowledge and skills on how to determine the level of intoxication, proper approach, application of appropriate procedure and the  knowledge on legislation for alcoholic drinks